Gift vouchers
Can I get change if I do not spend the full amount of the gift voucher?
No, you must use the full voucher amount; the restaurant will not give cash, credit or new vouchers for any part of an unspent voucher.
Is there an expiry date on gift vouchers?
All vouchers will expire 12 months from the purchase date.
What should I do if my gift voucher is lost or stolen?
If lost or stolen please contact us immediately via our CONTACT US page: we will invalidate the original voucher so that it can’t be used. Our office hours are Mon-Fri 9am-5:30pm.
I have sent the gift voucher to the wrong email address, what should I do?
Please contact us immediately via our CONTACT US and we will look to amend the incorrect email address.
Can I use more than one gift voucher at a time?
Yes, you can use as many vouchers as you like in one go but no credit will be given for any part of an unused voucher.
Can the gift voucher be redeemed when purchasing drinks as well as food?
Yes, the gift voucher will be applied to the overall bill on your visit – the remaining balance after the voucher has been applied will be payable by the diner.
Can I use my gift voucher in conjunction with other offers?
Please confirm this at the point of booking with the restaurant – as each have their own terms and conditions.
When should I tell the restaurant I am redeeming a SquareMeal gift voucher?
The restaurant should be informed when booking that you have a gift voucher that you would like to redeem and present this on arrival for your meal.
Do I need to book the restaurant in order to use a SquareMeal gift voucher?
We recommend you always book to avoid disappointment. The SquareMeal gift voucher does not entitle the owner to priority booking with any restaurant.
Can I print out the gift voucher to present to the recipient?
Yes, you will have the option to print out the voucher so that it can be given in person.
Can a gift voucher be bought and sent to a different recipient who is not the buyer?
Yes, the recipient’s email will be requested at the time of purchase so you can send it to someone as a gift.
When will the gift voucher be delivered to the recipient?
Vouchers are delivered by email and will be sent immediately on purchase. Alternatively if the voucher has been bought as a gift a delivery date can be selected. If there are any problems with delivery please email support@squaremeal.co.uk
Are there any additional fees or charges for sending gift vouchers?
No – All gift vouchers will be sent by email.
How do I purchase a restaurant gift voucher?
Vouchers may be purchased via www.squaremeal.co.uk only. We accept all types of UK debit and credit cards, and you may also pay via PayPal When purchasing your gift voucher, you will be asked for the email address of the recipient. You can then ...
Can I use my gift voucher at any restaurant?
No, Square Meal gift vouchers can only be redeemed at a participating restaurant. A List of all participating restaurants can be viewed prior to purchase on www.SquareMeal.co.uk (see our selected participating restaurants). We strongly advise that ...